Refund policy

At JeanoCollective, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it
• Unworn or unused
• With original tags attached
• In its original packaging
• You must have the receipt or proof of purchase

How to Initiate a Return

To start a return, please get in touch with us at info@jeanocollective.com with your order number and the reason for the return.

Returns must be sent to the following address:

JeanoCollective
3171 Southwest Hickenlooper Street
Port St. Lucie, FL 34953
United States

Important: If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us at info@jeanocollective.com for any damage or quality issues.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or clearance merchandise
• Gift cards

Please get in touch with us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you receive your preferred item without delay.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved Refunds:

• You'll be automatically refunded on your original payment method within 10 business days
• Please allow additional time for your bank or credit card company to process and post the refund
• If more than 15 business days have passed since we approved your return, please get in touch with us at info@jeanocollective.com

Refund Processing Time:

• Refund approved: Within 2-3 business days of receiving your return
• Refund posted to your account: 5-10 business days (depending on your financial institution)

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect. In such cases, we will provide a prepaid return shipping label.

Restocking Fee

We do not charge restocking fees for standard returns that meet our eligibility requirements.

Contact Us

If you have any questions about our return and refund policy, please get in touch with us:

JeanoCollective
Email: info@jeanocollective.com
Address: 3171 Southwest Hickenlooper Street, Port St. Lucie, FL 34953, United States